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Instant Help

I haven’t received my order

We only sell online courses and digital downloads, so all access is delivered electronically—no physical items are shipped.

1. Confirm your purchase was completed
Make sure your payment was successfully processed. If it’s still pending, access won’t be available yet.

2. Check your email
Look for a confirmation email from us. It includes your login link, access code, or download instructions. If you don’t see it, check your junk or spam folder.

3. Visit your account
Your access details—including course login credentials and download links—are also available in the Purchases section of your account.

PLEASE NOTE: YOU MAY HAVE PURCHASED THE COURSE ON A DIFFERENT WEBSITE.

4. Enter your password carefully
Passwords are case-sensitive and must be entered exactly as provided (e.g., ABC-123).
Include all dashes or special characters, and avoid spaces before or after the password.

How do I get my name on the certificate?

STEP 1: To receive your certificate with your name, please CREATE AN ACCOUNT, or LOGIN HERE.

STEP 2: Ensure you update your account with the name you want on your certificate.

STEP 3: Refresh the course page before you begin the exam.

IMPORTANT NOTE:- These steps must be completed correctly, or your certificate will not include your name and you will be required to retake the exam.

The password isn’t working

1. Check Your Access Details

  • After completing your order, you’ll receive:
    • A login URL
    • Your access code or password
  • These details are sent to your email and are also available in your account.

2. Enter Your Password Carefully

  • Passwords are case-sensitive (e.g., ABC-123).
  • Include all dashes or special characters exactly as shown.
  • Make sure there are no spaces before or after the password.
I have reset my password and I still can’t access the course

Resetting your password only updates the login credentials for your customer account on the website you’re currently using. This may not be the same website where you originally made your purchase—for example, if you bought your course through Etsy, resetting your password on Your Beauty Courses won’t affect your Etsy login, and vice versa.

Also, please note that your course access password is completely separate from your account password. It is a fixed, system-generated code used to unlock your training materials.

  • It cannot be changed, and
  • It is not connected in any way to your account login details

Your course access password is provided:

Your course password is case-sensitive and must be entered exactly as shown, including any dashes or special characters. Avoid adding spaces before or after the password.

  • In the email you received after completing your order
  • In the Purchases section of your account on the website where you made the purchase

Important:

  • Password resets may take up to 10 minutes to process, so please be patient
  • Make sure you’re checking the correct email account, and review your spam or junk folder, as access emails can sometimes be filtered
How do I access my manuals and forms?

If you’ve ordered a Canva template, you will receive a URL via email and in the purchases section of your account (Which may be on Etsy). To open the template, you need a free Canva account. Simply follow the link provided to access and customize your Canva Manual.

Is the content within the courses protected by copyright?

Yes, all content within our courses—including text, videos, diagrams, audio, and other proprietary materials—is protected under copyright law. Ownership of this content remains with the original course creator, and it may not be reproduced, shared, or repurposed without explicit written permission.

Can I use the videos in the course on my website?

Use of our videos is strictly prohibited. You may not embed, reproduce, or distribute them without prior written permission.

Can I sell the manuals?

Resale of Beauty Manuals Is Strictly Prohibited

Our beauty manuals are licensed for personal educational use only. You may not reproduce, resell, distribute, or repurpose them in any format—digital, printed, or otherwise. This includes uploading, sharing, or selling them through any platform, marketplace, or private channel.

Unauthorized use or resale violates copyright and intellectual property protections and may result in legal action.

Will I receive a certificate?

Yes, upon successful completion of your exam, you will receive a printable certificate of completion. Please note that some courses are beginner level while others are accredited, so ensure you select the right course at the time of purchase.

I can’t access the course

1. Confirm your purchase was completed
Make sure your payment was successfully processed. If it’s still pending, access won’t be available yet.

2. Check your email
Look for a confirmation email from us. It includes your login link, access code, or download instructions. If you don’t see it, check your junk or spam folder.

3. Visit your account
Your access details—including course login credentials and download links—are also available in the Purchases section of your account.

PLEASE NOTE: YOU MAY HAVE PURCHASED THE COURSE ON A DIFFERENT WEBSITE.

4. Enter your password carefully
Passwords are case-sensitive and must be entered exactly as provided (e.g., ABC-123).
Include all dashes or special characters, and avoid spaces before or after the password.

We’re here to help! At The Global Beauty Academy, we’re dedicated to providing exceptional support and guidance. Whether you have questions about our courses, enrollment, accreditation, or anything else, our team is ready to assist.

We generally reply to support questions within 1-3 business days.

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